Need assistance? We can help!

We provide free advice over the phone to refugees with disabilities and their family members to help them when they first arrive and with navigating the welfare system.

We can answer any questions you might have about the German welfare system for people with disabilities. We can also help you get in touch with suitable support services in your local area.

We speak Ukrainian and Russian. For other languages, we can set up a meeting and arrange for an interpreter to be present.

How does it work?

Our help and advice services support refugees with disabilities and their family members:

  • We can answer key questions you might have about accessing state support via Social Services (Sozialamt) and the Jobcenter, residence status or seeking asylum, childcare (day care, school) and learning German.
  • We will look for support services for you close to where you live and put you in touch with people who can give you help and advice locally. They generally have good knowledge of the local situation and can offer you support longer-term.
  • We will continue to help you over the phone and will be with you every step of the way until you are properly integrated into your local assistance infrastructure.

If you would like help and support form a member of our team, please fill in this form:

Contact

Your contact partners

Alan Dmitriev

Referral advisor for refugees with disabilities

E-Mail: beratung@hi.org
Mobil : +49 15173023090

Office hours:
Monday: 10:00-12:00 
Wednesday: 14:00-16:00
Thursday: 14:00-16:00
Friday: 14:00-16:00

Mariia Chuprova

Referral advisor for refugees with disabilities

E-Mail: beratung@hi.org
Mobil : +49 1789041307

Office hours:
Monday: 14:00-16:00 
Wednesday: 10:00-12:00
Thursday: 14:00-16:00
Friday: 10:00-12:00

Derzeit gibt es keine anstehenden Veranstaltungen.

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